📃 REFUND AND RETURNS POLICY FOR JUAN TAMANACO SHOP
Refund and Returns Policy
Last Updated: September 1, 2026
At Juan Tamanaco Shop, operated under the corporate standards of Truz Global LLC, we take immense pride in the quality, selection, and performance of our curated modern utility products. We are fully committed to your absolute satisfaction. To ensure a transparent, fair, and legally structured operation, our refund and return procedures are governed by the following strict guidelines:
1. The 7-Day Standard Return Window
We enforce a strict 7-day return policy. You have exactly 7 calendar days from the official delivery date (as verified by the carrier tracking number, such as USPS) to request a return or report any issues with your order. Once this 7-day window has expired, we cannot offer you a refund, store credit, or exchange under any circumstances.
2. Return Eligibility and Conditions
To qualify for a successful return and refund, the item must comply with all the following security requirements:
- The product must be completely unused, unworn, unwashed, and in the exact same pristine condition that you received it.
- The item must be in its original, unopened factory packaging, including all tags, inserts, boxes, and protective materials.
- A valid proof of purchase (such as your original order confirmation email or receipt number) must accompany your request.
- Important Notice: Items damaged due to customer misuse, improper handling, or normal wear and tear are strictly excluded from this policy and will not be accepted.
3. Damaged, Defective, or Incorrect Items
If your product arrives damaged or defective from shipping, or if you receive the incorrect item, you must notify our corporate support team immediately within the 7-day window.
- To process your claim, you are required to email us clear digital photographs and a short video clip demonstrating the damage, defect, or error.
- Once our compliance team audits and approves the evidence, we will issue a replacement or a full refund at no additional cost to you.
4. Return Shipping Process
- To initiate a return, you must contact us first at support@jtworld.us to obtain an official Return Merchandise Authorization (RMA) and the designated return shipping address. Do not send your purchase back to the manufacturer or the address listed on the shipping label without prior approval.
- The customer is solely responsible for paying all shipping costs for returning the item. Original shipping costs are non-refundable.
- We strongly recommend using a trackable shipping service (such as USPS Priority Mail) or purchasing shipping insurance. We do not guarantee that we will receive your returned item, and we are not liable for packages lost in transit by the carrier.
5. Refund Processing
- Once your return package is received, unboxed, and physically audited at our facilities, we will send you an email notification confirming receipt.
- We will immediately notify you of the approval or rejection of your refund based on the item’s condition.
- If approved, your refund will be processed automatically, and a credit will be applied directly to your original method of payment (PayPal, credit card, or debit card) within 5 to 10 business days, depending on your banking institution’s processing times.
Contact Us
For any legal inquiries, compliance audits, or support requests regarding our Refund and Returns Policy, please contact us directly:
Truz Global LLC
Email: support@jtworld.us
Website: jtworld.us